Switchboard Lgbt+
Analysis
Switchboard Lgbt+ is a registered charity in England and Wales, based in London. It was registered in February 1987, 39 years ago. Its declared purposes cover general charitable purposes and human rights/religious or racial harmony/equality or diversity, which this site groups under human rights and equality. Legally it is a charitable company (Companies House number 02098685). It says it provides services, provides advocacy/advice/information and other charitable activities.
In the financial year ending March 2025, Switchboard Lgbt+ reported income of £595k and spending of £737k, spending 124% of what it took in. Across the 5 years on record, from March 2021 to March 2025, income grew from £439k to £595k (+36%), an average of +7.9% a year. The sharpest change came in the year to March 2023, when income rose by 35%. Over the whole period it spent 90% of the income it received.
Among 700 England and Wales charities whose main cause is human rights and equality and that reported income, Switchboard Lgbt+ sits at the 86th percentile: it is larger than about 86% of them. Against every charity in England and Wales with reported income it ranks in the 91st percentile. Charities of a similar size with the same main cause include Just Society Trust (£587k), Urban Circle Newport (£605k) and The Motherhood Plan (£568k).
In its latest detailed accounts, income came from donations and legacies 90% and investments 9.1%. Charitable activities took 82% of spending and raising funds 17%. Reserves of £1.3m would cover about 21 months of spending at that rate. It employed 8 people.
Income and spending
Where the income comes from
- Donations 90%
- Investments 9.1%
- Other 0.7%
In the charity's own words
Switchboard, the LGBT Helpline provides a telephone, instant messaging and email helpline service from 10am to 10pm every day of the year. We are a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing. We support people to explore the right options for themselves.
Similar-sized charities, same cause
| Charity | Location | Income |
|---|---|---|
| Just Society Trust | London | £587k |
| Urban Circle Newport | Gwent | £605k |
| The Motherhood Plan | London | £568k |
| Talent Engaged Academy | Solihull | £622k |