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Switchboard Lgbt+

RegisteredRegistered charity number 296193LondonHuman rights and equality
Income£595k2025-03-31
Spending£737ksame year
Spent / received90%5-year average
Size in its cause86th pctHuman rights and equality
Registered1987Charitable company
Employees8latest return

Analysis

Switchboard Lgbt+ is a registered charity in England and Wales, based in London. It was registered in February 1987, 39 years ago. Its declared purposes cover general charitable purposes and human rights/religious or racial harmony/equality or diversity, which this site groups under human rights and equality. Legally it is a charitable company (Companies House number 02098685). It says it provides services, provides advocacy/advice/information and other charitable activities.

In the financial year ending March 2025, Switchboard Lgbt+ reported income of £595k and spending of £737k, spending 124% of what it took in. Across the 5 years on record, from March 2021 to March 2025, income grew from £439k to £595k (+36%), an average of +7.9% a year. The sharpest change came in the year to March 2023, when income rose by 35%. Over the whole period it spent 90% of the income it received.

Among 700 England and Wales charities whose main cause is human rights and equality and that reported income, Switchboard Lgbt+ sits at the 86th percentile: it is larger than about 86% of them. Against every charity in England and Wales with reported income it ranks in the 91st percentile. Charities of a similar size with the same main cause include Just Society Trust (£587k), Urban Circle Newport (£605k) and The Motherhood Plan (£568k).

In its latest detailed accounts, income came from donations and legacies 90% and investments 9.1%. Charitable activities took 82% of spending and raising funds 17%. Reserves of £1.3m would cover about 21 months of spending at that rate. It employed 8 people.

Income and spending

£0£184k£369k£553k£737k2021 Income: £439,1242021 Spending: £263,22020212022 Income: £488,8822022 Spending: £370,27620222023 Income: £659,0192023 Spending: £412,22620232024 Income: £576,1892024 Spending: £685,79520242025 Income: £595,0142025 Spending: £737,2502025
IncomeSpending

Where the income comes from

  • Donations 90%
  • Investments 9.1%
  • Other 0.7%

In the charity's own words

Switchboard, the LGBT Helpline provides a telephone, instant messaging and email helpline service from 10am to 10pm every day of the year. We are a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing. We support people to explore the right options for themselves.

Similar-sized charities, same cause

CharityLocationIncome
Just Society TrustLondon£587k
Urban Circle NewportGwent£605k
The Motherhood PlanLondon£568k
Talent Engaged AcademySolihull£622k