The National Association of Citizens Advice Bureaux

Analysis

The National Association of Citizens Advice Bureaux is a registered charity in England and Wales, based in London. It was registered in January 1980, 46 years ago. Its declared purposes cover general charitable purposes, education/training, the advancement of health or saving of lives and the prevention or relief of poverty, which this site groups under health and saving lives. Legally it is a charitable company (Companies House number 01436945). It says it makes grants to organisations, provides services and provides advocacy/advice/information.

In the financial year ending March 2025, The National Association of Citizens Advice Bureaux reported income of £167.8m and spending of £166.5m, spending 99% of its income. Across the 5 years on record, from March 2021 to March 2025, income grew from £162.6m to £167.8m (+3.2%), an average of +0.8% a year. Over the whole period it spent 99% of the income it received.

Among 24,651 England and Wales charities whose main cause is health and saving lives and that reported income, The National Association of Citizens Advice Bureaux sits at the 100th percentile: it is one of the largest 1% in its cause. Against every charity in England and Wales with reported income it ranks in the 100th percentile. Charities of a similar size with the same main cause include The Halo Trust (£165.6m), The Royal British Legion (£168.5m) and Walsall Housing Group Limited (£155.4m).

In its latest detailed accounts, income came from charitable activities 97% and donations and legacies 1.2%. Gifts in wills alone brought in £46k. Charitable activities took 97% of spending and raising funds 2.0%. Reserves of £440k would cover about 0 months of spending at that rate. It employed 1,055 people.